Privacy policy
Last updated:May 15, 2026
This privacy policy describes how Rustilė (hereinafter – the website, we, us, or our) collects, uses, and discloses your personal information when you visit rustile-prekes-namams.myshopify.com (hereinafter – the website), use our services, make purchases on it, or otherwise interact with us regarding the website (collectively – the services). In this privacy policy, “you” and “your” refer to you as a user of the services, whether you are a customer, website visitor, or another individual whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the website, update the “Last updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the services, we collect personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to contact you, provide, improve, or enhance the services, comply with all applicable legal obligations, fulfill any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we receive about you depend on how you interact with our website and use our services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you provide directly to us when using our services may include:
- Contact details, including your name, address, phone number, and email address.
- Order information, including your first and last name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including username, password, security questions, and other information used for account security purposes.
- Customer support information, including information you choose to include when communicating with us, such as when you send a message through the services.
To use certain features of the services, you may be required to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the services (hereinafter – usage data). To do this, we may use cookies, pixels, and similar technologies (hereinafter – cookies). Usage data may include information about how you access and use our website and your account, including device information, browser information, network connection information, your IP address, and other information related to your interaction with the services.
Information We Receive from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for your orders and provide you with the products or services you requested, in order to fulfill our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be handled in accordance with this privacy policy. See also the section below “Third-Party Websites and Links.”
How We Use Your Personal Information
- Providing products and services. We use your personal information to provide you with the services, to fulfill our contract with you, including processing your payments, fulfilling orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, facilitating any returns and exchanges, and other account-related functions. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In such cases, Shopify will process your information as described in its privacy policy and consumer privacy policy.
- Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as sending marketing, promotional, and distribution communications by email, text message, or mail, and displaying advertisements for products or services to you. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are an EEA resident, the legal basis for this data processing activity is our legitimate interest in selling our products, pursuant to Article 6(1)(f) of the GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for this data processing activity is our legitimate interest in keeping our website secure for you and other customers, pursuant to Article 6(1)(f) of the GDPR.
- Communicating with you and improving services. We use your personal information to provide you with customer support and to improve our services. This aligns with our legitimate interests in responding to your inquiries, providing you with effective services, and maintaining business relationships with you under Article 6(1)(f) of the GDPR.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with our store powered by Shopify, see https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the services (based on our legitimate interests to administer, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and advertising on our and other websites.
Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies in your browser settings. Please note that refusing or blocking cookies may negatively affect your user experience and may cause some services, including certain features and general functionality, to not work properly or be unavailable. Additionally, blocking cookies does not mean we will no longer be able to share your personal information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and for other reasons subject to this privacy policy. Such circumstances may include:
- Disclosure to vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and delivery).
- Disclosure to business and marketing partners for the purpose of providing you with services and displaying advertisements. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as when we send you purchases or when you use social media widgets or login integrations, with your consent.
- Disclosure to our affiliates or other members of our corporate group, based on our legitimate interest in operating a successful business.
- In the course of a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to fulfill any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities as described below.
Over the past 12 months, we have “sold” and “shared” (as these terms are defined under applicable law) personal information for advertising and marketing activities as described below.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers, such as name, email address, and phone number | Business and marketing partners |
| Commercial information, such as records of products or services purchased | Business and marketing partners |
| Usage data | Business and marketing partners |
Third-Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites we are not affiliated with or do not control, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites or for the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the services and/or users of those third-party platforms without restrictions on our or the third party’s use. The inclusion of such links does not by itself imply our endorsement of the content on those platforms or their owners or operators, except as disclosed in the services.
Children’s Data
The services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
As of the effective date of this privacy policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined under applicable law) the personal information of individuals under the age of 16.
Security and Storage of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, any information you send to us may be insecure in transit. When providing sensitive or confidential information, it is recommended not to use insecure channels of information transmission.
The period for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account activity, provide services, comply with legal obligations, resolve disputes, or fulfill other applicable contracts and policies.
Your Rights
Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances, so in some cases we may deny your request as permitted by law.
- Right to access / know. You may have the right to request access to personal information we have collected about you, including information about how we use and share your personal information.
- Right to delete. You may have the right to request that we delete personal information we have collected about you.
- Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability. In certain circumstances and with certain exceptions, you may have the right to obtain a copy of your personal information we hold and request that we transfer it to a third party.
- Right to opt out of sale, sharing, or targeted advertising. You may have the right to instruct us not to “sell” or “share” your personal information or not to process your personal information for “targeted advertising” purposes as defined by applicable privacy laws. Please note that if you visit our website with a GPC signal enabled, depending on your geolocation, we will automatically treat this signal as a request to opt out of “selling” or “sharing” information collected when you visit the website using the device or browser sending the signal.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of your personal data.
- Withdrawal of consent: Where we require your consent to process your data, you may have the right to withdraw your consent.
- Right to appeal: You may have the right to appeal our decision not to fulfill your request. You can do this by directly responding to our denial.
- Managing communication preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option provided in the emails. If you opt out of receiving promotional emails, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights where indicated on our website or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. Before responding to a request, we may need to obtain information to verify your identity, such as your email address or account information. Under applicable law, you may appoint an authorized agent to submit requests on your behalf regarding your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may require you to confirm your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about the processing of your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details below or by filing a complaint with your local data protection authority. A list of EEA supervisory data protection authorities can be found here.
International Users
Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information may also be processed by company employees and third-party service providers and partners in these countries.
If we transfer your personal information outside Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements adopted by the relevant UK authority, unless the data is transferred to a country deemed to provide an adequate level of data protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you would like to exercise any of your rights, please call or email us at labas@rustile.lt or contact us atVerkių g. 25B-79, Vilnius, 08223, LT.
For the purposes of applicable data protection laws and unless otherwise expressly stated, we are the data controller of your personal information.